IT Technical Specialist.

Part-time but leads to full-time later for the right candidate.

Summary:

Do you love how it feels to help others? When customers face issues, you solve them and help them get more out of their technology.

Your days in our office are filled with a range of focussed, repairs, support and service tasks.

Whether you're helping customers get started with the MAC / PC or finding answers to their questions about devices, you are ready to share knowledge and produce personal assistance.

Description

As an IT Technical Specialists, you help customers to fix issues and provide efficient support – developing a strong, positive relationship with IT Fixed. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or solutions on the spot, using your knowledge of current technology to help with Mac and PC devices. Most of the time, you need to open the device and fix the issues for complex problems. We benefit from your commitment to providing the best care for customers. By helping IT Fixed, and remaining strong relations with customers, you are instrumental to our success.

IT Fixed’s the most important resource, our soul is our people. So you will discover more benefits of working at IT Fixed based on your performance.

Key Qualifications:

Be Hunger – I am ready to do whatever it takes.  

Be Hustle – I will find the answer for whatever problems that throw at me 

Be Humble – To be with that humility. 

Ability to assess customers’ support needs when they arrive or over the phone, then provide solutions or refer them to other team members.

Flexibility to regulate and rotate through different technical specialities and skill sets.

Ability to open and diagnose and repair MAC and PC devices on time.

Ability to fix software and hardware issues.

Ability to thrive on change as computers evolve. 

Additional Requirements:

You have excellent time management skills and can make decisions quickly.

You maintain composure and customers' focus while troubleshooting and solving issues.

You reassure customers when delivering computer diagnose and potions solutions.

You’ll need to be flexible with your schedule. Your work hours will be based on business needs. 

Question:

Your application will include the following questions:


Which of the following statements best describes your right to work in New Zealand? 

Are you willing to do whatever it takes to get the job done? 

Are you fluent in the local language? Please list if you know any other language?

Are you humble with a great serving attitude?

Do you find the answer to whatever problems that throw at you? Do you have experience in computer repair?


How to Apply:

Email your CV and cover letter to [email protected]

Please note that only selected candidates will be contacted.