IT FIXED LIMITED – Terms & Conditions


1. Our Approach

At IT Fixed, our goal is simple: give you clear answers and honest advice.

We understand that repairing a device can be uncertain, so we focus on:

  • Accurate diagnosis (no guesswork)
  • Transparent pricing before any work
  • Honest advice on whether a repair is worth it

You are always in control of how you proceed.


2. Professional Assessment & Honest Advice

Before any repair or data recovery, we carry out a comprehensive professional assessment to identify the exact issue.

✅ What You Get:

  • Accurate fault diagnosis by experienced technicians
  • Clear explanation of the problem
  • Repair or recovery options with upfront pricing
  • Honest recommendation if the device is NOT worth fixing

💰 Assessment Fee: $157 + GST

  • Assessment begins once payment is confirmed
  • A report and quote will be provided after diagnosis
  • If you proceed, the full fee is credited toward the repair cost

🤝 No Pressure Guarantee

Even if your device is not repairable or not worth fixing, we will clearly explain why — so you don’t waste money.
The assessment fee is non-refundable, as it covers technician time, expertise, and testing.


3. Approval Before Work

No repair or data recovery work will begin without your approval.

You will receive:

  • A quote
  • Estimated timeframe

You may choose to proceed or decline after assessment.


4. Payment Terms

  • Full payment is required before device collection or release of data
  • IT Fixed reserves the right to retain devices until all outstanding amounts are paid in full
  • The customer is responsible for all charges incurred for services provided

4a. Consumer Guarantees Act (NZ) Compliance

Services are provided in accordance with the New Zealand Consumer Guarantees Act 1993, where applicable. Our assessment ensures you understand the value of repair before committing.


5. Urgent Repairs

Urgent or priority work may incur a 25% priority service fee, as your job is moved ahead of others.


6. Data & Device Risk Acknowledgement

By engaging IT Fixed, you acknowledge:

  • Devices may already be damaged or unstable
  • Further failure can occur during testing, diagnosis, or repair
  • Data recovery is not guaranteed (partial or no recovery may occur)

While we take reasonable care, IT Fixed is not responsible for:

  • Data loss
  • Hardware failure during or after service
  • Loss of business, income, or consequential damages

7. Honest Service Commitment

We are not here to “sell repairs.”

  • If your device is not worth fixing, we will tell you upfront
  • If a better or more cost-effective option exists, we will recommend it

Our reputation is built on trust and long-term relationships.


8. Cancellation & Work in Progress

  • Once assessment or any work has commenced, fees for work completed are payable
  • If repair or recovery work has been approved and later cancelled, up to 50% of the quoted cost may be charged, depending on work completed
  • All assessment and completed work fees are non-refundable

9. Uncollected Devices

Devices not collected within 45 days may be disposed of or recycled.
IT Fixed is not responsible for any loss after this period.


10. Limitation of Liability

To the maximum extent permitted under New Zealand law:

  • Liability is limited to the total amount paid for the service
  • IT Fixed is not liable for indirect, incidental, or consequential loss

11. Confidentiality

Your data is treated with strict confidentiality and only accessed where necessary to perform the service.

⚠️ Legal obligation: Any unlawful content (including objectionable material) may be reported in accordance with New Zealand law.

12. Governing Law

These terms are governed by the laws of New Zealand.