IT FIXED LIMITED – Terms & Conditions

1. Our Approach

At IT Fixed, our goal is simple: provide clear answers, honest advice, and reliable repair solutions.

We understand device issues can be stressful, so we focus on:

  • Accurate diagnosis (no guesswork)
  • Transparent pricing before any work begins
  • Honest advice on whether a repair is worthwhile

You are always in control of how you proceed.

2. Professional Assessment & Diagnosis

Before any repair or data recovery work, we carry out a full technical assessment to identify the exact issue.

Assessment Fee: $157 + GST

  • Required before assessment begins
  • Covers technician time, diagnostics, and testing
  • Fully credited toward repair or recovery if you proceed
  • Non-refundable if you choose not to proceed

What you receive:

  • Clear fault diagnosis
  • Explanation of the issue in plain language
  • Repair or recovery options with upfront pricing
  • Honest recommendation if repair is not cost-effective

3. Pricing & Urgent Repairs

All repair or recovery costs are confirmed after assessment and must be approved by you before work begins.

Urgent / Priority Service

Urgent, same-day, or priority work may incur an additional 25% service fee, depending on urgency and workload.

4. Approval Before Work

No repair, replacement, or data recovery work will be carried out without your approval.

Before work begins, you will receive:

  • Written quote
  • Estimated timeframe

You may accept or decline at your discretion.

5. Warranty on Repairs

All eligible repair work includes a 3-month limited warranty, unless otherwise stated on your invoice.

Covers:

  • Faults directly related to our repair
  • Defective parts supplied by us
  • Workmanship issues

Does NOT cover:

  • Accidental or physical damage after repair
  • Liquid or moisture damage
  • New or unrelated faults
  • Software issues, viruses, or operating system corruption
  • Third-party repairs or tampering
  • Data loss under any circumstances

Conditions:

  • All warranty claims require inspection
  • If unrelated, standard assessment fees may apply
  • Warranty is void if the device is opened or modified by third parties

6. Consumer Guarantees Act (CGA) – New Zealand

Our services are provided in accordance with the New Zealand Consumer Guarantees Act 1993 (CGA), where applicable.

This means our services are carried out with reasonable care and skill, and any goods supplied are of acceptable quality and fit for purpose, as required under New Zealand law.

Nothing in these Terms limits your rights under the CGA, except where services are acquired for business purposes, to the extent permitted by law.

7. Data & Device Risk Acknowledgement

By using our services, you acknowledge:

  • Devices may already be damaged or unstable
  • Further failure may occur during testing, diagnosis, or repair
  • Data recovery is not guaranteed (partial or full recovery may not be possible)
  • Encrypted devices (e.g. BitLocker) or missing passwords may limit recovery outcomes

We are not responsible for:

  • Data loss
  • Hardware failure during or after service
  • Loss of business, income, or consequential damages

8. Data Recovery Services

Data recovery success depends on device condition and damage level.

  • Recovery is not guaranteed
  • Some cases may result in only partial recovery
  • In severe cases, recovery may not be possible
  • Customers must provide passwords, recovery keys, or access credentials where required

9. Payment Terms

  • Full payment is required before device collection or data release
  • IT Fixed may retain devices until all outstanding payments are settled
  • The customer is responsible for all approved service charges

10. Honest Service Commitment

We operate with transparency and integrity:

  • If a repair is not worthwhile, we will tell you honestly
  • If a more cost-effective option exists, we will recommend it
  • We focus on long-term customer trust, not unnecessary repairs

11. Cancellation & Work in Progress

  • Work completed is chargeable
  • If approved work is cancelled after commencement, up to 50% of quoted cost may apply depending on progress
  • Assessment fees are non-refundable

12. Uncollected Devices

Devices not collected within 45 days may be disposed of or recycled.
IT Fixed accepts no responsibility for devices or data after this period.

13. Limitation of Liability

To the maximum extent permitted under New Zealand law:

  • Liability is limited to the amount paid for the service
  • IT Fixed is not liable for indirect, incidental, or consequential losses

14. Confidentiality & Legal Compliance

Customer data is treated as strictly confidential and only accessed for service purposes.

We may be legally required to report unlawful content in accordance with New Zealand law.

15. Governing Law

These Terms are governed by the laws of New Zealand.