IT FIXED LIMITED – TERMS & CONDITIONS
Our Promise to You
At IT Fixed, we believe customers deserve honest advice, clear communication, and reliable solutions.
We understand that computer problems can be stressful, so our goal is to make the repair process simple and transparent.
We are committed to:
✓ Providing accurate diagnosis instead of guesswork
✓ Explaining problems clearly before any repair work begins
✓ Giving upfront pricing before approved work proceeds
✓ Recommending practical and cost-effective solutions
✓ Avoiding unnecessary repairs
✓ Treating your device and data with care and confidentiality
Our goal is not only to repair devices, but to build long-term trust with every customer.
1. Professional Assessment & Diagnosis
Before any repair, replacement, or data recovery service, IT Fixed performs a professional assessment to identify the cause of the issue and determine the best solution.
Assessment Fee: $157 + GST
The assessment fee includes:
✓ Technician inspection and evaluation
✓ Full diagnostic testing
✓ Troubleshooting and fault identification
✓ Testing of relevant hardware components
✓ Assessment of repair options
✓ Preparation of repair recommendations and pricing
Your $157 + GST assessment fee will be fully credited toward your approved repair or data recovery service if you decide to proceed with our recommended solution.
The assessment fee covers the technician time, specialised tools, testing equipment, and expertise required to accurately diagnose your device.
2. Assessment Approval & Customer Authorisation
By leaving your device with IT Fixed, you confirm that you authorise us to carry out the assessment process and agree to the applicable assessment fee.
Once your device is received and assessment approval is provided, IT Fixed may allocate technician time, tools, equipment, and resources to your device.
Payment of the assessment fee is required before:
- Release of completed assessment findings or reports
- Commencement of approved repair, replacement, or recovery work
3. Repair Recommendations & Customer Approval
After assessment, we will provide:
✓ Clear explanation of the issue
✓ Recommended repair options
✓ Total repair cost before repair approval
✓ Estimated repair timeframe
Customers remain in control and decide whether to proceed.
No repair, replacement, or additional work will be carried out without customer approval.
4. Honest Repair Recommendations
At IT Fixed, we believe in recommending the best solution for the customer.
If a repair is:
- Not financially worthwhile
- Unlikely to provide reliable long-term results
- More expensive than replacing the device
We will advise you honestly and explain alternative options.
Our recommendation may include repair, replacement, upgrade, or data transfer depending on the situation.
5. Cancellation After Assessment Commences
If you choose not to proceed with repair after assessment work has started:
- The assessment fee remains payable
- Any approved work already completed remains chargeable
- Any special-order parts approved by the customer may be charged
The assessment fee covers technician time, diagnostic work, testing, and resources already allocated to your device.
6. Urgent / Priority Service
Customers who require faster service may request our Urgent / Priority Service.
Priority service may include:
✓ Priority assessment scheduling
✓ Faster technician allocation
✓ Expedited handling where possible
A 25% Urgent Service Fee may apply depending on urgency, workload, and technician availability.
Urgent service helps reduce waiting time but does not guarantee same-day completion.
Repair completion times may depend on:
- Fault complexity
- Parts availability
- Supplier delivery times
- Required testing
7. Repair Approval & Payment Terms
Before repair work begins, customers will receive:
- Repair recommendation
- Cost estimate
- Expected timeframe
For approved repairs:
- Payment may be required before ordering parts
- Deposits may be required for special-order parts or higher-value repairs
- Remaining balance must be paid before device collection
IT Fixed reserves the right to retain devices until outstanding balances are paid.
8. Parts & Supplier Availability
Some replacement parts may need to be sourced from overseas suppliers.
Estimated repair timeframes may change due to:
- Supplier availability
- Shipping delays
- Manufacturing availability
- Customs processing
IT Fixed will keep customers updated where delays occur.
9. Data Recovery Services
Data recovery is a specialised service where success depends on the condition of the storage device.
Customers acknowledge:
✓ Data recovery is not guaranteed
✓ Only available data may be recovered
✓ Partial recovery may occur
✓ Severe hardware damage may prevent recovery
Customers are responsible for providing required:
- Passwords
- Encryption keys
- Recovery information
- Account access where required
10. Data Privacy & Confidentiality
IT Fixed respects customer privacy and treats customer data as confidential.
Customer information is accessed only when required for:
- Diagnosis
- Repair
- Data recovery
- Customer-approved services
We take reasonable care when handling customer devices and information.
11. Warranty on Repairs
Eligible repairs completed by IT Fixed include a limited warranty period as stated on your invoice.
Warranty covers:
✓ Faults directly related to our repair work
✓ Defective parts supplied by IT Fixed
✓ Workmanship issues
Warranty does not cover:
✗ Accidental damage
✗ Physical damage
✗ Liquid or moisture damage
✗ New unrelated faults
✗ Software issues
✗ Viruses or malware
✗ Damage caused after repair
✗ Third-party repairs or modifications
All warranty claims require inspection by IT Fixed.
12. Consumer Guarantees Act (New Zealand)
Our services are provided in accordance with the New Zealand Consumer Guarantees Act 1993 where applicable.
Nothing in these Terms limits your rights under the Consumer Guarantees Act where it applies.
13. Device Risk & Existing Faults
Customers acknowledge that:
- Devices may have existing faults or hidden damage
- Testing may reveal additional issues
- Repairs may identify further required work
- Hardware condition may change due to existing failure
IT Fixed will communicate any additional findings before proceeding with additional approved work.
14. Uncollected Devices
Customers must collect completed devices within 45 days after notification.
After this period:
- Storage charges may apply
- Devices may be recycled or disposed of where permitted
- IT Fixed accepts no responsibility for devices left beyond this period
Customers remain responsible for outstanding invoices.
15. Limitation of Liability
IT Fixed takes reasonable care when handling customer devices.
To the maximum extent permitted by New Zealand law:
- Liability is limited to the value of the service provided
- IT Fixed is not responsible for indirect losses, business interruption, or loss of income
Customers are responsible for maintaining backups of important data.
16. Customer Acceptance
By:
- Leaving a device with IT Fixed
- Approving an assessment
- Requesting repair services
- Authorising data recovery
The customer confirms they have read, understood, and agreed to these Terms & Conditions.
IT Fixed Limited
Professional Computer & Mac Repair Christchurch
www.itfixed.co.nz